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Our Mission

Our mission

Cooinda Benalla’s mission is to deliver excellence in tailored care, focussing on an individual needs and wishes.    Furthermore, we are a major economic driver in the Benalla community.  Cooinda employs over 110 local people and purchases products and services locally where possible.

We consistently achieve outstanding resident and staff satisfaction ratings and outstanding accreditation results.  As a result, you can be confident in feeling a true sense of home and community.

Mission

Our purpose is to enhance the lives of people in our region by providing progressive and rewarding care and contemporary accommodation that reflect Benalla’s community life and individual needs.

Vision

We will deliver outstanding levels of person centred care and contemporary accommodation to meet the changing needs of individuals, families and the wider community.

Values

Excellence

We strive to be the best, continuously seeking feedback from staff, volunteers, residents, home care clients and their families. We measure our performance in order to identify areas we can grow and improve.

Learning and Knowledge

We look for opportunities to learn in order to develop our skills and knowledge within the care sector.

Creativity

We employ a positive, forward thinking attitude. Our team is proactive and empowered to find better ways of caring and new ways we can meet the future expectations of our community.

Respect

We respect the importance of every individual’s diversity; focusing on the provision of person centred care. We will build trusting relationships within our community by caring for one another and all people with respect, compassion, love and dignity.

Relationships

We work in collaboration with one another, our volunteers, residents, home care users, their families and our community. We recognise the importance of community involvement in our rural setting.

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