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Our Mission

Our mission

Cooinda Benalla’s mission is to deliver excellence in tailored care, focussing on an individual needs and wishes.    Furthermore, we are a major economic driver in the Benalla community.  Cooinda employs over 110 local people and purchases products and services locally where possible.

We consistently achieve outstanding resident and staff satisfaction ratings and outstanding accreditation results.  As a result, you can be confident in feeling a true sense of home and community.


Our purpose is to enhance the lives of people in our region by providing innovative, individualised care that reflect Benalla’s community life and individual needs.


We create safe and high-quality levels of person centred care to meet the changing needs of individuals, families and the wider community.



We strive to be the best, continuously seeking feedback from staff, volunteers, residents, our home care and community clients and their families. We measure performance in order to identify areas we can grow and improve.

Learning and Knowledge

We look for opportunities to learn in order to develop and expand our exceptional skills and knowledge within our wide range of services.


We encourage a positive, forward thinking attitude. Cooinda is proactive and empowered to innovate ways of caring to ensure we can meet the future needs of our community.


We respect the importance of every individual’s diversity; focusing on the provision of person-centred care. We will build trusting relationships within our community by caring for one another and all people with respect, compassion, love and dignity.


We work in collaboration to create a sense of belonging with one another, our volunteers, residents, home care and community clients and their families. We recognise the importance of working and partnering with other health care organisations and our community in our rural setting.

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Latest articles
AGM 2022

This Tuesday, 4th October, Cooinda held its Annual General Meeting in the Cooinda Independent Living Hub.  Read our Annual Report here. The

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Cooinda AGM 2021

What an AGM to remember at Benalla Performing Arts and Convention Centre yesterday afternoon! Thank you to everyone who attended, it was

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